Service & Support
Changes to the General Terms and Conditions
More flexibility, less bureaucracy: As of 01/Oct/2013 the new nic.at General Terms and Conditions (Terms 2013, version 3.0) will become valid. These will be the benefits for domain holders:
our new Terms effective from 1 October 2013.
More flexibility, less bureaucracy:
- The period for a timely cancellation will be reduced from 28 days to 1 day (point 3.7.).
- If your domain is administrated by a nic.at partner provider (registrar), there will be further ways to confirm a change of holder or domain cancellation without the need of a signature (point 6.6. and 3.7.).
- nic.at will no longer request digitally signed e-mails from the domain holder (point 1.2.).
- Unless your domain is administrated by a nic.at partner provider (registrar), you will have the possibility to receive nic.at invoices by e-mail (point 3.3.).
- The domain registration process will be standardized (point 3.1.1.).
- You can find the full contact data of nic.at in the introduction.
- You will get informed about the technical service level of nic.at (point 4.1.).
- We are adapting our Terms to the current jurisdiction (point 4.1. and 4.2.).
- In the introduction we are referring to the gender-specific wording.
More transparent formulation of:
- Wait status (point 2)
- Key date (point 3.2.1)
- Right of withdrawal (point 3.2.2.) and
- Cancellation in case of price increases (point 3.4.)
- Registrar (point 3.9.)
Please find the new Terms (version 3.0), effective from 01/Oct/2013, here:. The current Terms (version 2.0) are available at
With regard to the Austrian Consumer Protection Act (KSchG), consumers have the right to object to the new Terms within one month after their entry into force was announced. In this case, nic.at must be informed in writing including the domain(s) concerned.
Please NOTE: Should you object to the new Terms (version 3.0), the current Terms (version 2.0) will remain valid for you. In that case you would waive the above mentioned facilitations and simplifications. This particularly means: cancellation period of 28 days (instead of 1 day) and compulsory signature in case of change of holder and cancellation.
In any case, the registration of your domain will remain unaffected!
We will answer further questions in our special FAQ at . Should you require further information, please contact our . Your registrar has also been informed, so he can give you competent advice.
- Who is nic.at?
nic.at is the registration and administration office for all domains ending with .at. A .at-domain only becomes operational and available on the internet if it is registered with nic.at.
- What are the duties of nic.at and an ISP?
An ISP offers different internet services, like webspace, domain hosting, e-mail addresses, web-design etc. By entering the domain in his nameservers, he provides the technical requirements for a domain. However, a domain only becomes operational and available on the internet if it is registered with the registry nic.at. Thus, the ISP acts as an intermediary betwenn the domain holder and nic.at.