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With the nic.at customer login, nic.at offers all customers who have registered their domains directly at nic.at instead of with an Internet service provider/registrar the option of administering their domains via an account. Every .at domain is assigned a unique domain holder handle that doubles as user name for nic.at customer login. If you do not know this handle, you can also login using the domain name.

During registration via www.nic.at and during a domain transfer via www.nic.at, a new customer login is created if the (new) domain holder does not yet have an account. Login creation is part of the registration and transfer process and needs to be completed in order to finalise the respective transaction. The domain transfer (change of domain holder) is started under "Administration".

If the password is unknown or no password has been created before (automatic creation by nic.at), a new password can be configured (password recovery). After entry of the domain holder handle or an assigned domain, an e-mail is sent to the e-mail address registered for the domain holder. This e-mail provides a link via which a new password can be configured. This link is valid for 60 minutes.

During roll-out of the login system for nic.at end users, an account was automatically created for every domain holder handle and the relevant domain was assigned. For the first login, a password needs to be configured.

In addition, a customer login is created for the relevant domain holder on receipt of a withdraw (registrar's withdrawal from billing). For the first login, a password needs to be configured.

The holder's e-mail address can be changed through the Account Recovery Process. After entry of the domain holder handle or an assigned domain and the NEW e-mail address, a form is generated and made available for download. Once the signed form has been uploaded and the application has been sent (submission of change application), it is processed by the nic.at service team. As soon as the change has been implemented, the link for the new password can be requested.

The same domain holder handle is registered for all .at domains in the nic.at customer login. If a data change (e.g. address) is needed, changing the domain holder handle is sufficient to register the new data for all the domains. Changes to telephone number, fax number or the hidden status can be made without a form. Changes to postal and e-mail address require a form signed by the domain holder. If the name of the organisation, person or country (e.g. change to the company name, marriage, etc.) of a domain holder handle is to be changed, a new domain holder handle needs to be generated for technical reasons. The new domain holder handle is then automatically registered in all the domains of the nic.at customer login. The password remains unchanged.

Please contact your registrar/ISP in order to change the publication status of your data. If your domain is administrated at nic.at, you can carry out data changes directly in the login area. Please change person type from "Organisation" to "Private person" in the menu under Holder data.

Please contact your registrar/ISP in order to change the publication status of your data. If your domain is administrated at nic.at, you can carry out data changes directly in the login area. Please change person type from "Private person" to "Organisation" in the menu under Holder data.

Domain holders can at any time request their current Whois-data online - please use the following webform. Data of domain holders who are legal persons is published in the Whois database and can be checked there. If you wish to receive a current domain certificate for your domain, please use the following form and it will automatically be sent to your e-mail address.

All the registered domain data can be viewed and changed in the nic.at customer login. No form is required for the change. As soon as the transaction (online application) has been sent, the new data is deposited. This also applies to the authinfo. We recommend changing the authinfo once a domain has been transferred. In addition, DNSSec records are entered/deleted promptly, i.e. without requiring a signed form.

The name server of a domain can also be changed via the nic.at customer login. The online application is generated by entering the new data and can be sent directly. If at least one name server remains unchanged, no signed form is required. Otherwise, the form is automatically generated and can be uploaded in the nic.at customer login.

When a new legal entity (organisation or person) is to be registered for the domain(s), this constitutes a domain holder change. 

If the new domain holder already has a nic.at customer login, the domain can be transferred to this login. This transaction can be started in the login under "Domains". Once the domain holder has been successfully changed, the data of the new domain holder has been deposited. 

If the new domain holder does not yet have a nic.at customer login and the domain is to be administrated in the nic.at end user system, the transfer can be started under "Administration". In the course of the transaction, a customer login is created for the new domain holder and the domain can be assigned to this new domain holder once the change has been implemented. 

A signed form is required for the domain holder change.

The transfer of a domain from a registrar or from another nic.at customer login can be initiated from any account in the nic.at customer login (menu item: Domains), but requires confirmation with a form (domain holder change) signed by the domain holder. After implementation, the correct domain holder handle is registered automatically.

If the new domain holder does not yet have a nic.at customer login and the domain is to be administrated in the nic.at end user system, the transfer can be started under "Administration". In the course of the transaction, a customer login is created for the new domain holder and the domain can be assigned to this new domain holder once the change has been implemented.

If you want to become the invoice recipient of your customers' .at domains, you can generate a token in your nic.at customer login. Your customer can change the invoice recipient in their nic.at customer login using this token. This token can also be generated prior to registering an .at domain.

Creating a token in the customer login:
You will find this option in the nic.at customer login under "Billing". A separate "Token" tab is available there.

The data of the invoice recipient can be changed in the nic.at customer login under the heading "Billing". All the .at domains billed via the respective invoice recipient (debtor) are affected by the change.

No. Every .at domain is assigned a unique domain holder handle (user name at nic.at customer login)

A token is a one-time character/number combination and serves as authorisation code for the change of an invoice recipient. The token can be used during registration or when changing domain data.

If you wish to cancel your domain, please contact your Internet service provider, because every supplier has different cancellation terms and there are often service packages connected to the domain. Please verify whether your Internet service provider has also cancelled the domain with nic.at. After cancellation is successful, you will receive a confirmation from nic.at by e-mail. If you do not receive this e-mail, please contact our customer service (service@nic.at) and we will verify whether your domain has been duly cancelled.

You can choose "immediately" or "at the end of the current service period" as cancellation date. From this time on, the domain is locked (cool-down period) and, thus, no longer technically functional. In the Whois database, the domain is marked "pending delete". After this technical lock (approx. eight weeks), the domain will be available for a new registration.

If your domain is administrated at nic.at, you can perform a cancellation directly in the login area or download the form here. Note: The cancellation period always ends one day before the new service period begins. The service period is indicated on the invoice. Already issued invoices shall remain valid if cancellation is not on time and shall be claimed.

If you want to withdraw your cancellation, please contact your Internet service provider. If your domain is administrated at nic.at, you can submit the withdrawal directly in the login area.

As soon as a domain has been cancelled, you will receive a confirmation from nic.at by e-mail. If the cancellation is not desired, answer the e-mail, stating that you wish to withdraw the cancellation. We will be happy to unlock your domain again for you.

If the e-mail is no longer available to you, please use our withdrawal of cancellation form. Send the completed and signed form to service@nic.at by e-mail or to +43 662 46 69 -29 by fax.

If the domain holder is an organisation or an association, please also send us evidence of signing authority (company / association register report, stamp, etc.)

Service

If you could not find an answer to your question, please feel free to contact our customer service department : +43 662 46 69 -850.