Service & Support
General Terms and Conditions
of nic.at GmbH (in short: nic.at)
Terms 2013/Version 3.0 of 1st October 2013
These General Terms and Conditions shall apply to any and all services provided by nic.at to its contractual partners, even if no specific reference is made hereto. The updated and, in the contractual relationship to the domain holder, respectively valid version of the General Terms and Conditions is available at. The German original version is valid, other versions are merely informative.
Modifications to the General Terms and Conditions can be made at any time by nic.at, which are also applied for existing contractual relationships. The current version is available at the nic.at website (or will be sent on the customer’s demand). A modification of the General Terms and Conditions is only allowed if it is reasonable towards the consumer, especially because it is marginal and factually justifiable. The consumer has the right to object to the modification of the General Terms and Conditions within 4 weeks from the information about the modification; otherwise the modified General Terms and Conditions are considered accepted. nic.at will inform the consumer about his right of objection as well as the definite legal consequences of the refrained objection.
nic.at can be reached by e-mail ator by conventional mail at Jakob-Haringer-Straße 8/V, A-5020 Salzburg, Austria. Further information can be found on nic.at’s website ( ).
1. Conditions for Registration
1.1. Obtaining a Domain Below the Top-level Domain „.at“
In order to obtain a globally distinctive domain name on the internet (delegation), the registration of the relevant domain (entry into the domain database) is necessary. The technical rules documented in the currently valid version of the registration regulations () shall exclusively apply to the registration of domains by nic.at below the top-level domain “.at” and the second-level domains “.co.at” and “.or.at”.
1.2. Electronic transmission of declarations of intent
With regard to the service requested by the applicant (delegation of a domain), both parties to the contract recognize and consent to the transmission of declarations of intent by e-mail as a customary and necessary practice. The parties are aware of the risks associated with such transmissions.
1.3. Domain holder
The domain holder is the authorized party (natural person or legal entity) who bears all rights and obligations vis-à-vis nic.at with regard to the relevant domain. On the electronic application form, the domain holder shall be specified using his full and correct name, a postal address valid for the service of official documents, and a valid e-mail address. P.O. box addresses do not meet these requirements. By filing the application, the applicant declares that he is of full legal age and capable of entering into binding contracts.
1.4. Technical Requirements
The technical requirements are defined by the respectively valid registration regulations.
1.5. Data Processing
All data indicated in the application and arising from the ensuing business relationship will be processed by nic.at for documentation, administration and billing purposes.The applicant expressly acknowledges and consents to the publication of the domain holder’s name and address, as well as the name and address of other contacts named by him, on the Internet, in particular in the nic.at WHOIS database.
Regarding other contact persons, the applicant declares that he has obtained their consent and that he will indemnify and hold nic.at harmless from and against any claims concerning this matter.
1.6. General Requirements and Conditions
All delegations by nic.at will be carried out in good faith with regard to the lawfulness of the claim. The applicant declares that he will comply with the relevant legal regulations and, in particular, not infringe upon other parties’ rights to trademarks or signs and rights under competition law (rights to names, trademark rights, unfair competition, etc.). nic.at will not carry out any checks concerning the domains requested but reserves the right to deny applications in cases of blatant infringement of rights or in cases of misuse of nic.at’s services. The applicant / domain holder undertakes to indemnify nic.at in cases where claims are asserted by third parties whose rights are violated if such violations can be attributed to the domain delegation requested by the applicant / domain holder.
The applicant shall not be entitled to the delegation of a particular domain. With the exception of the reasons for refusal specified in the General Terms and Conditions, the applicant is entitled only to the delegation of a unique domain name.
No additional rights may be inferred from the delegation of the domain by nic.at, nor can any protection in favor of third parties be derived from the contractual relationship with nic.at.
2. Domain Disputes; Blocking the Change of Holder – Wait Status
In the case of disagreements between parties concerning a domain, the parties involved are to reach a settlement independently. nic.at does not act as an arbitrator in such cases. The domain holder acknowledges that nic.at may forward his contact information and the registration date of his domain to persons who maintain that their rights have been infringed upon or who claim a right to the domain. In order to allow differences between the domain holder and third parties to be resolved out of court, nic.at offers to set the status of the relevant domain to “wait”. While the domain is set to “wait" status, the domain holder can use or cancel the domain without restrictions, but the domain holder is not allowed to transfer the domain to third parties who are not parties to the dispute. Upon the joint request by both parties to the dispute, it is possible to lift the “wait” status on a domain at any time.
2.1. Wait Status 1, No Lawsuit Pending
The prerequisites for activating Wait Status 1 are the third party’s provision of evidence as a basis for the claim as well as his request to activate the “wait” status in writing or by telefax. As soon as the evidence of the claim has been examined, the domain status can be set to “wait” status for one month.
2.2. Wait Status 1, Prolongation
At the request of either party to a dispute, Wait Status 1 can be prolonged for a period of one additional month. After the expiration or cancellation of Wait Status 1, this status cannot be set again in the same dispute.
2.3. Wait Stauts 2, Lawsuit Pending
In cases where a lawsuit regarding the domain is already pending before a court of law or an arbitration court and evidence thereof has been supplied to nic.at by any of the parties to the dispute, the transfer of the domain to third parties other than those involved in the dispute shall, upon the request of any party to the dispute, be blocked for an indefinite period of time, but at least for as long as the lawsuit is pending. For the duration of the wait status, the domain holder may continue to use the domain unless he is prohibited from doing so by means of an enforceable court decision (e.g. legally effective injunctions).
3. Administration Process
3.1. Domain registration
3.1.1. Application for domain registration
Applications for the registration of a domain can be submitted only by electronic means using the online forms provided by nic.at (e.g. at
An application is not considered filed until nic.at has received it without any errors in form or content. nic.at cannot be held liable by third parties regarding the delegation of a domain made on the basis of an application containing errors.
3.1.2. Registration by Authorized Agent
Applications for domain registration or for the modification of entries can be submitted directly by the applicant or by an agent authorized by the applicant (e.g. a registrar; see Section 3.9). In requesting the delegation of a domain or the modification of entries on behalf of another party, the authorized agent declares that he has the proper authorization to do so; otherwise the agent shall completely indemnify and hold nic.at harmless (reimbursement for any resulting disadvantages), including third-party claims which are asserted against nic.at due to any unauthorized entries.
3.2. Domain delegation
In cases where a valid application is submitted and not rejected by nic.at, nic.at will delegate the domain and issue an invoice for the registration fee. nic.at expressly reserves the right not to carry out the delegation until receipt of the registration fee. The contractual relationship is established upon delegation of the domain. The day and month of the domain delegation will be defined as the (annually recurring) cutoff date on which each new service period begins.
Registration on the nic.at domain name servers will render the delegation active.
Upon delegation of the domain, the applicant shall review the accuracy of the specified data without delay, at the latest within one month. Corrections which are received late will be treated as modification requests and processed according to the relevant terms.
The domain holder is to ensure that all specified name servers are constantly available.
3.2.2. Information for consumers
Under the provisions of the Austrian Consumer Protection Act (KSchG), the consumer may terminate a service contract concluded by way of distance sales within seven business days from the date on which the contract was concluded; in this context, Saturdays are not considered business days (Art. 5e KSchG). Under the provisions of the aforementioned act, it is sufficient to dispatch the notification of termination within the specified period. Under Art. 5f KSchG, this right of termination does not apply in cases where service provision begins in accordance with the agreement within seven days of conclusion of the contract.
nic.at would like to point out that its provision of service begins immediately upon conclusion of the contract (delegation of the domain). In applying for a domain, the applicant expressly agrees to this immediate start of service provision. As a result, the applicant also acknowledges that the consumer’s special right of termination under Art. 5e KSchG does not apply due to the immediate start of service provision.
As a rule, invoices will be delivered to the invoice recipient indicated to nic.at. Should the invoice recipient fail to settle the invoice, it will be delivered to the domain holder in question. In any case, the domain holder shall be liable for payment of the domain fee. The domain holder consents to the issuance and submission of invoices in electronic form in accordance with the relevant provisions of Austrian law.
In all cases, interest on late payments will be based on the original due date, even if the invoice cannot be delivered to the invoice recipient or if he fails to pay and the invoice is redirected to the domain holder.
The invoice amount is to be settled free of any additional costs for nic.at.
3.4. Prices and Due Date
nic.at’s current retail prices are published at
In cases where an invoice is not settled in full as of the relevant due date, nic.at shall have the right to revoke the registration of the domain and to re-delegate the domain. In addition to claiming its usual fee, nic.at is entitled to claim any reminder fees, credit transfer charges or interest (in the amount defined by law) actually incurred and necessary in order to enforce its claims in an expedient manner. Regardless of any payment purpose specified, all incoming payments will first be credited to additional charges/fees and interest, then to the earliest outstanding claim related to the domain. The annual fee will only be deemed paid in a legally effective manner once all arrears have been settled.
Offsetting nic.at's claims against unpaid claims on nic.at and withholding payments due to alleged defects not recognized as such by nic.at shall not be permitted, except in the case of consumer transactions as defined in the Austrian Consumer Protection Act (KSchG).
3.5. Notification regarding changes
nic.at is to be notified of any and all changes related to domain applications in their entirety and without delay. Such notifications are to be submitted by electronic means using the electronic forms provided by nic.at. In the case of modifications, nic.at may request a confirmation from the domain holder in writing or by telefax. The domain holder shall be liable for the accuracy of all data submitted.
3.6. Change of the Holder
In order to transfer the rights to a domain to a new domain holder, both the previous and future domain holders must issue matching declarations of intent and the relevant electronic application must be filled out in its entirety. nic.at may request a confirmation from the previous or future domain holder in writing or by telefax. Such confirmations are to be drawn up using the forms provided by nic.at. In cases where a transfer of rights to a domain is to be carried out on the basis of a court injunction, a judicial ruling which is legally effective and enforceable in Austria must be submitted in addition to the electronic application. The domain is to be taken over by the new holder with all rights and obligations pertaining thereto, espe-cially outstanding claims on the previous domain holder.
3.7. Contract Period and Cancellation of a Domain
The contract is deemed concluded upon acceptance by nic.at in by way of domain delegation (Art. 864 Austrian Civil Code [ABGB]). The contract shall be concluded for an indefinite period of time.
Domain delegations can be canceled at any time; however, such cancellations must be submitted at least one day before the beginning of the next service period by means of a message from the domain holder to nic.at. nic.at may request a confirmation from the domain holder in writing or by telefax.
The cancellation will become effective immediately or, if explicitly specified by the domain holder in the cancellation notice, upon expiration of the current service period. Any outstanding claims not yet due on the date of cancellation shall remain valid.
In cases where the cancellation takes effect before the expiration of the current service period, the domain holder shall not have the right to reimbursement for the remaining part of the service period. However, if the delegation of a domain is a consumer transaction as defined in the Austrian Consumer Protection Act (KSchG), from the second year of service onward nic.at will reimburse the domain holder half of the already paid annual fee in the case of a cancellation within the first six months of the current service period.
3.8. Revocation of the Delegation
The delegation of a domain can be revoked by nic.at for important reasons, in particular under the following circumstances:
- in the case of persisting technical problems with the domain (e.g. name servers not operational) despite requests to remedy the problems;
- in the case of non-payment of outstanding fees (including those for past service periods, even if the fee for the current service period has been paid) or other outstanding claims;
- in the case of insufficient data on the domain holder (see Section 1.3.);
- in the case of a legally effective ruling by a court of law or a court of arbitration which is enforceable in Austria, and in the case of an instruction from a competent authority.
Any outstanding claims on the part of nic.at which were due on the date of the revocation shall remain valid.
The domain holder may use a registrar for the purpose of registering and administering a domain. The registrar acts as the domain holder’s agent vis-à-vis nic.at. The current list of all registrars is available at
In cases where a domain holder uses a registrar, the registrar must be named as the invoice recipient from nic.at’s perspective. The registrar’s actions and declarations with regard to the domain will be attributed to the domain holder. Messages from nic.at to the domain holder may be delivered to the registrar.
Where a domain previously administered by a registrar is changed over to independent administration by the domain holder himself, the retail price (available at ) will be charged.
4. Liability and Miscellaneous
4.1. Limitation on Liability
nic.at shall not be held liable for damage resulting from negligent actions on the part of nic.at (with the exception of personal damage). nic.at’s liability for grossly negligent actions or willful conduct is limited to ten times the amount of the annual fee in each case; liability for loss of profit, loss of savings, etc. is excluded in any case. These limitations of liability do not apply to consumers as defined in the Austrian Consumer Protection Act (KSchG).
In the course of service provision, the services offered by nic.at may be disrupted due to inevitable events beyond the scope of nic.at’s responsibility and due to necessary maintenance work.
4.2. Choice of Law and Jurisdiction
The contractual relationship between nic.at and the domain holder shall be governed by Austrian law with explicit exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and the principles regarding conflicts of law under international private law.
Any and all disputes arising from this agreement will be subject to the jurisdiction of the Vienna Commercial Court, or the Vienna District Commercial Court for district court proceedings. Where the contractual relationship is based on a consumer transaction as defined in the Austrian Consumer Protection Act (KSchG), any suits against the consumer are to be filed with the court with general jurisdiction over the consumer. In the case of legal action against nic.at, the consumer may also file suit at nic.at’s place of establishment (Salzburg, Austria).
- What is a domain certificate and who receives it?
The certificate is a sort of deed of ownership for the domain holder. The certificate download link on the nic.at website is sent to the domain holder's e-mail address. The certificate can be viewed or downloaded at any time on the.
- How is the contract closed between nic.at and the domain holder?
When you register a .at-domain, you are asked to accept the nic.at General Terms and Conditions. This agreement is also binding for the holder if the registration was made by an ISP/registrar on behalf of the domain holder. Detailed information is available.
- What is "first come, first served" and how can it be verified?
"First come, first served" means that domain registrations are processed in the order of their receipt and that the first correct application leads to a delegation. Each electronic application gets a unique ticket number upon receipt, which makes the order clearly visible at any time.