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FAQs

If you wish to amend a Security-Lock domain, send a request to the Security-Lock e-mail address and you will receive a link by e-mail. By clicking on the link, you will be forwarded directly to the nic.at website where you can view, confirm and reject the amendment. If the domain is in the administration of your registrar / provider, contact them to cancel your domain.

The Security Lock will be deactivated automatically by cancellation of the domain or change of domain holder. Of course it is also possible to cancel just the Security Lock, you can do this directly via your "customer login area" this has no repercussions for the functionality of your domain. If you fail to pay the annual fee on time, the Security Lock will also be deactivated automatically.

Registration with an Internet service provider

As a rule, .at domains are registered with an Internet service provider, who will usually offer complete packages (services such as e-mail, web space, ...) incl. an annual domain fee at the Internet service provider's rates. In this case, nic.at will not bill you directly, but will instead bill the Internet service provider who is responsible for the domain on the cut-off date. (As the domain holder, you can inquire about your domain's cut-off date by e-mail to service@nic.at.)

Registration with nic.at

If you merely want to register a .at domain and require no additional services or if your .at domain has already been registered directly with nic.at, then the fee for delegation (registration) and for use during the first year is to be paid during the registration process. You will receive subsequent invoices annually 45 days before invoice due date. Please note that in order to be timely, your cancellation for the domain in question must be delivered to our office within one day of the cut-off date at latest, otherwise the already issued invoice will remain valid.

How much does a .at domain at nic.at cost?

New registration incl. 1st annual fee: EUR 60.00
Each succeeding year: EUR 30.00*

*excl. VAT, only exempt from VAT outside of the EU or upon notification of the VATIN.  

FYI: the VAT rates of the respective EU country have been in effect since 2015. As a result, in the EU, nic.at has been billing invoice recipients, who are also consumers, invoices with the tax rate applicable in the respective Member State since 1 January 2015. If the invoice recipient is outside of the EU, the invoice is issued without VAT. You can find an overview of the VAT rates in the EU here.

Electronic invoices

Since electronic nic.at invoices feature an "advanced digital signature", they are recognized in accordance with EU Directive 2001/115/EC and Ordinance of the Federal Minister of Finance of December 2003 (Federal Law Gazette II No. 583/2003) and are therefore also VAT deductible.

If your domain no longer works and cannot be accessed online, there can be several possible reasons for this:

Did you change your Internet service provider or your name servers?

If you changed your Internet service provider or your name servers, please note that our name server reload is carried out twelve times a day. Therefore, what matters is the time of day when you carried out the change. Depending on this, your name servers will be updated at the next name server reload. Our reload times are at: 1:00 am, 3:00 am, 5:0 am, 7:00 am, 9:00 am, 11:00 am, 1:00 pm, 3:00 pm, 5:00 pm, 7:00 pm, 9:00 pm and 11:00 pm (MEZ).

Do you perhaps have an unpaid nic.at invoice?

If you do not pay your invoice in due time, the domain will be locked for non-payment after a while. Perhaps you did not receive your nic.at invoice on time because your address or e-mail address changed. If you suspect non-payment, please contact us by e-mail to rechnung@nic.at.

Did your Internet service provider remove the domain from his name server?

If an Internet service provider removes a domain from his name servers, for example because the domain holder is untraceable or does not attend to his contractual obligations, the domain is technically out of service as a result of the removal. This procedure is referred to as zone deletion. In the event of a zone deletion, nic.at contacts the domain holder in writing and gives him four weeks to send new name server data. If the domain holder does not react within this period or is not reachable, the domain can be cancelled and becomes available again for registration. Payment of unpaid domain invoices will be demanded in any case.

Did you cancel your domain "effective immediately"?

You can choose "immediately" or "at the end of the current service period" as cancellation date. From this time on, the domain is locked (cool-down period) and, thus, no longer technically functional. In the WHOIS database, the domain is marked "pending delete". After this technical lock (approx. eight weeks), the domain will be available for a new registration.

Prior to changing your Internet service provider you need a new Internet service provider to whom you wish to transfer your domain. If you do not have a suitable Internet service provider yet, you can find a list of our .at partners in the .at-Partnerfinder. Many Internet service providers offer the service to perform a change of Internet service provider on the customer's behalf. The following distinction is important when it comes to a change of Internet service provider.

Your domain is with an Internet service provider:

Contact your current Internet service provider and have him enter the "AuthInfo" code. The "AuthInfo" code is a unique digit/number combination that is valid as a confirmation code in the event of Internet service provider transfer. The domain holder can request the AuthInfo code from his Internet service provider at any time (often it can also be requested via customer portals).Once you have received the AuthInfo code, you communicate it to your new Internet service provider so that he can transfer your domain. After successful transfer, the Internet service provider should set a new AuthInfo code, because the old one will otherwise remain valid.
Note: Your current Internet service provider is required to provide you with the AuthInfo code, even if e.g. old invoices are still outstanding

In the event that your current Internet service provider refuses to provide you with the AuthInfo code, nic.at offers an alternative procedure in cooperation with your new Internet service provider: The new Internet service provider can request a confirmation token from nic.at which is sent to you by e-mail. This token is valid for 21 days and is bound to this specific Internet service provider. As soon as you pass on your token to your new Internet service provider, the latter can take over administration of the domain and perform the desired changes.

Your domain is being administrated at nic.at:

If you want to have your domain administrated by an Internet service provider/registrar and no longer at nic.at, you can find the required Authinfo in your login area. As soon as your new Internet service provider has the AuthInfo code, he can transfer the domain.

Please note that a transfer will automatically revoke a cancellation by expiration.

When a .at domain is technically locked, that means it is no longer technically functional. This means that the website, e-mail and other Internet services related to this domain no longer work and can no longer be accessed. Deleted domains are listed as available for registration.

nic.at locks or deletes .at domains either on customer request (in the event of cancellation by the domain holder) or for the following possible reasons (see also General Terms and Conditions, Point 3.8. Revocation of the Delegation):

  1. Persisting technical problems with this domain despite admonition of the domain holder (e.g. name servers not operational)
  2. Non-payment of fees
  3. Insufficient information on the domain holder (see also General Terms and Conditions, Point 1.3.)
  4. A legally effective ruling by a court of law or instruction from a competent authority

The technical lock remains in place for approx. eight weeks. During this time, the current domain holder still appears in the WHOIS query and the .at domain is marked "pending delete". After expiry of the lock, the domain is deleted and then becomes available again for registration in accordance with the "first-come first-served" principle. Whether or not a domain is available can be determined by WHOIS query on the nic.at website.

In order to verify that the invoice is actually from nic.at, please check the following:

  • IBAN: Does the IBAN on the invoice match the IBAN in our company information?
  • Sender e-mail address: Electronic invoices will be sent via the e-mail address rechnung@nic.at.
  • Signature: All electronic invoices from nic.at are electronically signed, a certificate from GLOBALTRUST is used. Modern PDF readers recognise invalid signatures (you may have to amend settings in the PDF reader - please contact the manufacturer of your software for further information). If your PDF Reader does not support signature verification, the invoice can also be verified online (e.g.: https://www.signatur.rtr.at/de/vd/Pruefung.html).

If you still have concerns, please contact us at rechnung@nic.at or 0662 4669 - 841.

You will receive a nic.at invoice because you are the owner of a .at domain name and therefore have a contract with nic.at as the registry. We charge for the custody of the domain name. If you have never received an invoice from nic.at before, your provider/registrar has probably recently issued a bill withdrawal for your domain. This means that your domain has been transferred to nic.at. This is usually the case if the provider/registrar's invoice has not been paid or if you have cancelled the services of your provider/registrar but not your domain. The provider/registrar, even when listed as the invoice recipient, is not obliged to pay for the domain on your behalf, and can cancel the billing arrangement at any time and without your consent. In the event of a cancellation, we will inform you immediately at your e-mail address.

Please note that open invoices remain valid even if the domain is no longer required, but is not cancelled in due time (1 day before the due date).

For further information please contact our customer service (service@nic.at).

You can log in at https://www.nic.at/en/payment to pay your invoice

Country code domain extensions (ccTLDs) such as .at and .de have developed historically over time and are based largely on local conventions and legal situations. The .at domains are governed by the legally binding General Terms and Conditions and the registration guidelines of nic.at. Generic top-level domains (gTLDs) such as .com, ,net, .biz etc. are administrated by registries whose headquarters are located mainly in the USA and are governed by a different assignment system. As a result, there are differences between .at and generic domains, especially with regard to contractual relationships, domain periods, and cancellation terms.

Continuing obligation for .at domains

Since its inception, .at domain registration has been based on a continuing obligation system commonly in use in Austria, which is similar to telephone, electricity, and gas contracts. If, for instance, you register for telephone or electricity service, it will remain active until you cancel it yourself. Thus, you cannot lose your service just because you forget to renew it in time. (Exception: You don't pay your invoice.) In the USA, contracts are often limited, meaning .com, .net (or any other generic) domains expire automatically and must be renewed actively.

Active cancellation of the .at domain with fixed period of notice

The advantage of active cancellation is that the domain holder cannot lose his domain inadvertently. In addition, Austrians are used to cancelling contracts subject to a certain period of notice (e.g. mobile phone, insurance, flat, etc.) The one-day period of notice defined in the nic.at General Terms and Conditions was determined in accordance with the Austrian Consumer Protection Act.

Contractual relationships with .at domains

The registration of a .at domain establishes a contractual relationship between the domain holder and the registry nic.at - even if the domain is registered by an Internet service provider or registrar on behalf of the customer. As a result, domain modifications require the explicit written confirmation of the domain holder or the registrar is required to have such confirmation available.

In the case of generic TLDs such as .com, .net, .info, etc., there is NO contract between the domain holder and the registry, but rather between the registry and the registrar. Hence, the registrar has full authority over the domain and is not required to provide the registry with evidence of the holder's confirmations. Each of these systems has its advantages and disadvantages; but the fact remains that the contractual relationship and the written confirmation requirement are clearly regulated in the General Terms and Conditions of nic.at and cannot be circumvented.

If an Internet service provider removes a domain from his name servers, for example because a domain holder is untraceable or does not attend to his contractual duties, this procedure is referred to as "zone deletion". Removal renders the domain technically disabled.

 In the event of a zone deletion, nic.at contacts the domain holder in writing and gives him four weeks time to send new name server data. If the domain holder does not react within this period or is not reachable, the domain can be cancelled and becomes available again for registration. Payment of unpaid domain invoices will be demanded in any case.

Zone deletion is not a cancellation!

This process (as opposed to a regular cancellation) is time-consuming and expensive. If nic.at establishes that the domain holder originally intended to cancel the domain and that the Internet service provider requested a zone deletion instead of a regular cancellation, the Internet service provider can be charged with a handling fee.

What is required for a successful zone deletion?

In order for a zone deletion to be successful, the name server response for the affected domain must meet the following criteria:

  • One of the following statuses is returned (Rcode):
    • NXDOMAIN
    • REFUSED
    • NOERROR with empty answer section
  • The AA-flag for Authoritative Answer must not be set
  • No SOA/NE records pointing to own servers

Please note that the confirmation of a zone deletion is preceded by a name server check. Depending on the number of configured name servers for the domain at issue, this process could take some time.

If you want to withdraw your cancellation, please contact your Internet service provider. If your domain is administrated at nic.at, you can submit the withdrawal directly in the login area.

As soon as a domain has been cancelled, you will receive a confirmation from nic.at by e-mail. If the cancellation is not desired, answer the e-mail, stating that you wish to withdraw the cancellation. We will be happy to unlock your domain again for you.

If the e-mail is no longer available to you, please use our withdrawal of cancellation form. Send the completed and signed form to service@nic.at by e-mail or to +43 662 46 69 -29 by fax.

If the domain holder is an organisation or an association, please also send us evidence of signing authority (company / association register report, stamp, etc.)

If you wish to cancel your domain, please contact your Internet service provider, because every supplier has different cancellation terms and there are often service packages connected to the domain. Please verify whether your Internet service provider has also cancelled the domain with nic.at. After cancellation is successful, you will receive a confirmation from nic.at by e-mail. If you do not receive this e-mail, please contact our customer service (service@nic.at) and we will verify whether your domain has been duly cancelled.

You can choose "immediately" or "at the end of the current service period" as cancellation date. From this time on, the domain is locked (cool-down period) and, thus, no longer technically functional. In the Whois database, the domain is marked "pending delete". After this technical lock (approx. eight weeks), the domain will be available for a new registration.

If your domain is administrated at nic.at, you can perform a cancellation directly in the login area or download the form here. Note: The cancellation period always ends one day before the new service period begins. The service period is indicated on the invoice. Already issued invoices shall remain valid if cancellation is not on time and shall be claimed.

The correct procedure for cancellation is also explained in this video.

The registration contract is subject to nic.at's General Terms and Conditions and registration guidelines:

From a legal standpoint, the domain contract is a mixed agreement (both an independent contract for work and a contract for services). The registration contract is a contract concluded for an indefinite period of time which can only be terminated by cancelling the domain registration. Therefore, the obligation to pay for the domain name does not lapse until the contract has been terminated. Domain holders are charged for domain names annually on the basis of the service period, which begins on the day of domain delegation and lasts one year.

The domain holder can cancel the domain registration at any time, effective immediately or at the end of the current service period. The cancellation notice must be submitted at the latest one day before the start of the new service period. Domain holders have no claim to reimbursement of any fees paid for services not used in their entirety, even in cases where the cancellation takes effect before the current service period has ended.

The fees are to be paid in advance. You can pay the fees by bank debit authorization, credit card/debit card, EPS transfer or Paypal. nic.at will send the invoice for domain registration within five working days. Subsequent annual fees will be due no later than the cutoff date defined for the domain name in question.

In the event of illegal activities in the Internet and illegal content, a distinction needs to be made between the website and the domain. As the issuing agency/registry of .at domains, nic.at does not offer any technical or content services, such as web space or name services, and therefore has no influence on the contents of a website. As a rule, these services are offered by an Internet service provider with whom the domain holder concludes an additional contract. Hence, the operator of websites or the sender of e-mails is independently accountable and must therefore accept responsibility for any possible legal infringements.

Here is an overview of the possible reasons why nic.at does not simply cancel a .at domain:

The contractual relationship between the domain holder and nic.at relates exclusively to the domain. It includes no further additional technical services that can be used in the context of illegal activities (e.g. e-mail, URLs, content of the webpage, etc.)

The domain name itself is not an infringement (e.g. trademark law, ...)

The illegal act is constituted by the website content only and is not related to the domain.

Often there are illegal contents in the Internet under links with 5, 6, and even 7 sub levels that are not in the contractual scope of nic.at (e.g. http://www.ich.bin.eine.betrügerische-webseite.at).

nic.at is not a court, or authority, or similar, that would be in a position to judge whether a website is being used for illegal activities or to infringe on third-party rights. It is also important to exclude any form of censorship.

Experience shows that websites are often hacked to use sub-pages for illegal activities. As a result, nic.at would need to assess a situation that does not correspond to its area of operations.

It is especially important that nic.at is by no means authorised to take the place of the executive authority or a court.