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Which information is needed if the invoice recipient wants to change his data?

Via e-mail

If you only want to modify the data of the invoice recipient, just send an e-mail to rechnungnic.at  including the following information:

• nic.at customer number
• company, department, contact person
• address, telephone number and e-mail

If the invoice recipient is identical to the domain holder, the domain data must also be updated via data modification.

Maintain your data online

This allows you to make modifications to your address and other data. In doing so, you will have the following advantages:

• fast and secure connection via SSL
• view and modify address data
• view invoices
• create invoice copies
• information about open accounts
• issue of direct debit authorisations or payment via credit card
• change of dispatch type

Where can I find my customer number?

The customer number of the invoice recipient is indicated on all invoice documents. You will need it for payment via credit card, direct debit authorisations, change of the dispatch type or modification of the invoice recipient, as well as for inquiries. The customer number is only told to the invoice recipient himself.

What is important regarding payment via credit card?

Payment receipt via credit card is accounted with nic.at after 1 workday. During this period, the invoice is still indicated as unpaid. Please don’t make a credit card payment twice by mistake!

What is important regarding telebanking?

If you use telebanking please specify the invoice number or the domain name in the field customer data!

What happens in case of an unsuccessful bank collection?

If the invoice recipient has made the mistake, he will be informed and dunned. In case of recurrence, the recipient will be excluded from our discount system. At the same time, the domain holder will be informed about the unsuccessful payment, and billing will be transferred to him.

How much does a .at domain cost?

The price (incl. VAT) for a domain including the 1st annual fee is EUR 72,-. Each further year of service costs EUR 36,-.

Are there any discounts?

nic.at offers a 3% discount on future domain invoices for payment via automatic debit transfer. The key date is the date on which nic.at receives the direct debit authorisation. nic.at also provides a 3% discount to e-mail incoices (see also the FAQ "How do I receive my billing documents?"). Further special conditions are applicable for combined invoice recipients who have more than 50 domains and for nic.at registrars. Outstanding accounts are collected at maturity.

What is special about the nic.at billing system?

Domains are charged annually – but according to the service period of the relevant domain rather than along with the calendar year. The service period begins at the day of the domain delegation and lasts for one year.

The fees are to be paid in advance. The invoice for the registration of a domain will be dispatched after about five working days. The following annual fees are due to be paid within 45 days after billing. The invoice can be cancelled if the domain cancellation has been submitted in due time (28 days before the beginning of a new service period).

How is accounting simplified for more than 50 domains?

Invoice recipients with more than 50 domains can become combined invoice recipients, who will receive a monthly invoice that is debited automatically. Combined invoice recipients also get a special discount.

Does the invoice recipient hold any rights regarding the domain?

No, as the exclusive domain rights are held by the domain holder. The invoice recipient just gets the invoices. If he doesn’t pay, the holder will be informed.

Can the invoice recipient be changed after the registration?

The domain holder can modify domain data at any time, including the data of the invoice recipient. It is sufficient to send a fax confirmation. The proper document can be downloaded here. Open invoices, however, can only be re-accounted until the due date of the first reminder.

How do I receive my billing documents?

It is possible to forward invoices via e-mail or mail.

Are electronic invoices accepted by the fiscal authorities?

As nic.at sends electronic invoices that include an "advanced digital signature", they are accepted by the fiscal authorities in accordance with the EU guidelines 2001/115/EG and the treasury directives from December 2003 (BGBL. II No. 583/2003). This means that they are also eligible for input tax deduction.

How must signed invoices be retained?

Digitally signed invoices (electronic invoices) are transmitted electronically, so they also need to be retained electronically.

What are the advantages of the combined invoice system?

Instead of receiving single invoices, a combined invoice is made out for all domains at the end of the month. Therefore you will get a 25 % discount, and we will inform you three months in advance about the domains that will be due in the following month. nic.at collects the debt due for payment on the 15. day of the month after billing.

Which requirements must be met in order to participate in the combined invoice system?

You must be the invoice recipient of more than 50 domains, for which you must have paid the regular domain fee at least once. This enables you to conclude a combined invoice contract with nic.at.

What are the billing periods of the combined invoice system?

Combined invoice customers receive a monthly combined invoice, which is made out on the last day of each month. The amount due will be collected from the customer’s account 15 days after billing, whereas any invoices that have already been issued must be paid. Example: A domain with the key date 05/10 is billed at the end of the month = 05/31. Thus, the domain is listed on combined invoice from May. This invoice is made out on 05/31 and is collected in the middle of June. Exception: domain holder cancels the domain in due time.

Can I become a combined invoice recipient even if I have no bank account in Austria or Germany?

Basically, yes. However, the invoice recipient must make a deposit payment as security. All invoices must be paid at maturity, otherwise nic.at will charge the deposit. Further possibilities are provided for customers from outside the EU. Please contact the nic.at-team for further information.